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Department: Behavioral Health

Job Status: Full Time

Reports To: Managing Director

Position Supervises: Front Desk and Behavioral Health Staff

Work Schedule: Full-time, requiring flexible hours

POSITION SUMMARY

The Director of Behavioral Health Outpatient Operations provides essential leadership in managing overall operations of outpatient services. This role involves supervising the front desk, behavioral health and admissions staff, ensuring smooth operations and adherence to program standards. This role oversees the coordination of referrals and admissions to substance use, requiring effective management and organization.

The Director of Behavioral Health Outpatient Operations contributes to the development and refinement of program data collection and outcome evaluation, ensuring that all processes align with accreditation standards and regulatory requirements. Collaborating with the program leadership team, they work to enhance internal control structures and implement improvement strategies that support program effectiveness.

In this leadership role, the Director of Behavioral Health Outpatient Operations exemplifies the organization’s commitment to excellence, fostering a compassionate and supportive environment for both staff and participants. By upholding high standards and guiding the team with integrity and dedication, the Director of Behavioral Health Outpatient Operations ensures that the Behavioral Health program operates at its highest potential, aligning with the organization's values to serve and empower individuals to live healthy and fulfilling lives.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS STATEMENT(S)

Program

• Manage outpatient behavioral health finances, monitoring productivity, leading staff, and ensuring stability.
• Coordinate verification of funding and insurance coverage for participants.
• Ensure completion of all required pre-admission and admission documents.
• Work cooperatively with local, state, and federal resources to establish, maintain, and enhance program utilization, referral and networking to meet needs of clients
• Work closely with those providing clinical supervision to ensure staff are providing quality clinical services.
• Analyze processes and procedures within Behavioral Health programs to ensure compliance with COA standards, federal and state regulations and make recommendations for change.
• In collaboration with the Managing Director, modify and implement processes, practices and documents to ensure compliance with COA standards and federal and state regulations; to include assisting in the development and monitoring of an electronic health record.
• Provide data to Managing Director regarding program operations and related standards and regulations.
• Coordination and planning of all outpatient groups.
• Assist with revision and implementation of company policies and procedures applicable to Behavioral Health programs.
• Manage and drive clinical staff productivity and performance outcomes.
• With leadership team and supervisors, monitor employee training requirements and coordinate training schedule with Director of Training & Compliance as needed.
• Report compliance concerns to Director of Training & Compliance and Managing Director for follow up.

Responsible for other duties as assigned, due to expansion, modification, or reduction of agency services or catchment area.

POSITIONS QUALIFICATIONS SKILLS & ABILITIES

Education: Bachelor’s degree in Health or Human Services field required, advanced degree preferred.

Experience: A minimum of five years of program administration experience, or an equivalent combination of education and experience. Experience and working knowledge of clients with mental health and/or substance abuse issues, clinical operations, customer service and licensing and accreditation compliance.

Skills: Excellent written and verbal communication skills.

Other Requirements: Must pass all applicable background checks.

PHYSICAL DEMANDS

A. Ability to Stand, Walk, sit, manually manipulate, reach outward and above shoulders, speak, climb, crawl, squat, kneel, and bend on a daily basis

B. Capability to Lift, carry, push or pull up to 10 lbs on a daily basis